Chat Process Job Interview Questions and Answers - Technology369kk

 

Chat Process

• A chat process job is a type of customer service job where you communicate with customers through live online chat. As more companies rely on chat to provide customer support, chat process jobs are becoming very popular. Chat agents interact with customers in real-time using instant messaging or live chat software. Unlike a call center job where you speak to customers on the phone, chat process jobs involve text-based conversations. As a chat agent, your main responsibilities include:

There are some following Questions:  

• Answering customer questions and queries through live chat
• Providing quick solutions to resolve customer issues
• Guiding customers in using products or services
• Updating customers on order status or account information
• Explaining company policies and procedures
• Providing product recommendations or suggestions
• Capturing customer feedback and escalating issues

• Chat process jobs allow you to work from anywhere with an internet connection. Many companies outsource chat support to external companies that hire chat agents to work remotely. The main skills you’ll need are patience, empathy, problem-solving, communication skills, and basic technical knowledge. Since chats involve written communication, strong typing abilities are essential too. 

There are some Importants Questions:

Tell me about yourself.

• First of all good morning sir and thank you so much for giving me this opportunity.
• My self Shailesh Kr from Munger Bihar, My graduation is successfully completed from Patna University (AKU) in computer applications and also done advance diploma in computer application. 
• And now I'm talking about my family, I have 7 members including me in my family. 
• As for as My hobbies are learning new skills, coding, content writing, video editing, leadership, playing cricket and as well as convenience of people. 
• I have experienced so many other fields like, tele-counselor, network marketing, content writer and coding. 
• My strength patient management skill and punctuality my weakness I'm doing work perfectly. 
• My short term goal is financially independent to help my parents.
• My long term goal is working is ur company and I have great career in your company. 
• That's all about my brief introduction.
• Thank you

Q1. Why do you want to leave your previous organisation?

• I wanted to explore new opportunities and challenges in my career.
• Seeking professional growth and advancement
• Looking for a more challenging role
• Interested in expanding my skill set
• Desire to work in a different industry or with different technologies
• Seeking a better work-life balance
• Relocation or commute reasons. 

Q3. How much time you will be with the company?

• I plan to be with the company for the long term, contributing my skills and expertise to its growth and success.
• I am committed to building a long-term career with the company.
• I have a track record of staying with my previous employers for several years.
• I am excited about the opportunities for growth and development within the company.
• I believe in the company's mission and values and want to contribute to its success.
• I am open to taking on new challenges and responsibilities as they arise.

Q4. Are you interested in field sales?

Yes, I am interested in field sales.

• I enjoy meeting new people and building relationships
• I am comfortable with traveling and working independently
• I have experience in conducting product demos and closing deals
• I am motivated by achieving sales targets and growing business
• For example, in my previous role as a sales representative, I consistently exceeded my monthly sales targets by 20% through effective field sales strategies.

Why do you want to join as a customer service representative?

• I want to join as a customer service representative because I enjoy helping people and providing excellent service.
• I have a passion for assisting others and resolving their issues.
• I have strong communication and problem-solving skills.
• I enjoy working in a team-oriented environment.
• I have previous experience in customer service roles.
• I find satisfaction in ensuring customer satisfaction and building positive relationships.

I have one example about that, when I was child then father is purchase a keyword phone since 2007, in this time in case of time some technical problems in my hand nothing worked anything just on off my phone then my senior bothers come and panisment me for that, and  go for that resolved this iusse market and repair after that working properly so after that some year. My brother is purchase a andorid phone for him self in this time Im at 6 Class so this time discided how to work this devices and i need learn about that then after 8 enter for learn technology so from there to now, So I have lots of knowledge about techincal. 

Q5.What is your salary expectation..?

• Ans:- Actually sir, salary is not important for me growth is major important for me and according to my skill if in case after some time my work is to good then u can give me about my performance based. 
• For BPO post:- 15k - 30k.

Tell me about your family.

• I belong from a middle class family where total members are 7 and all are  very supportive in my life. I have three brothers and one sister. My parents are farmers, but always say me to go and learn according to your interest. So my skill is technology and social help. So I have a blog website and share lots of content related to technical updates and also research about that. I'm very happy to tell you, I have such a beautiful and loving supportive family in my life. Thanks for asking about my family sir. 

Tech Mahindra interview:- 

1)introduction:-  
2)Daily Routine :- 

• I wake up early in the morning at 7 AM and refresh myself and also done exercises with morning within 60-70 minutes after that take a breakfast then some time rest in this time check some message in my phone, after that go to my room and let's begin continue on my daily project and learning from 10 AM to 4 PM, then finished, and after that ready for any work order by my  parents then go to market, after that completed this types of work then go to teach some student about English. And atlast dinner at 9 PM then go on bed and after that watch a movie then sleep, that is my daily routine. Thanks for asking.

3)The customer supports Executive Roles and Responsibilities 
4)Baisc Quality of a good customer support Executive.
5)your future plan for next 5 years
6)Why do you want join this organisation

Guy's this is just example no surious about me. and i hope this is helpful for u.